Quick Answer: How Do I Reduce My Return Rate?

What is Return abuse?

Returns abuse occurs when legitimate customers (or what seem like legitimate customers) exploit a merchant’s returns policy or program for their own gain, and this is a growing issue for almost all retailers..

How can eCommerce returns be reduced?

11 Proven Ways to Reduce Returns for Your eCommerce BusinessMake sure every product listed has high quality images and descriptions.Implement size guides and fitting tools.Ask your customers for reviews and reward them for it.Become a pioneer of outstanding customer service.Get every order right, first time.More items…•

How do you handle customer returns?

How to Effectively Handle Customer Returns: Making the Process SmoothStart By Planning Your Returns Process. … Start With a Clear Policy Spelled Out on Your Website. … Make Your Returns Process Easy. … Receiving and Inspecting the Return.

How do you handle returns?

3 Tips to Make the Most of Your Returns and Convert More SalesKeep Your Losses As Low As Possible. Minimize your losses with return stipulations. … Record of All Returns, Exchanges, Refunds in Retail. Track everything in your cloud-based point of sale system. … Make Sure You’re Always Providing Excellent Customer Service.

How do I lower my return on Amazon?

Here are 10 ways to help you decrease Amazon returns and encourage your customers to be satisfied with their purchase:Very Detailed Product Description. … Exact Product Dimensions in Primary Image. … Sizing Guide. … High-Quality 360-Degree Imagery with Variety. … Product Video. … Buyer’s Product Guide or Quiz. … Customer Reviews.More items…•

Can you return shoes after wearing them once?

Many chain shoe stores and online vendors have return policies that specify the shoes must be unworn and in the original packaging. That means that you should only wear them indoors on clean surfaces for a few days before deciding to return them. If they appear to be worn, you may not get a refund or exchange.

What is the average return rate for online retailers?

About 15 to 40 percent of online purchases are returned. Taking the time to understand why customers return items can help reduce your overall returns rate. For instance, if you sell apparel, some online shoppers may order a few different sizes to try on at home and return what didn’t fit.

What are the most efficient actions we can take to reduce returns?

8 tips to reduce product returnsMake sure your imagery provides an accurate representation of your products.Use video to bring your products to life.Write detailed product descriptions.Review your sizing information.Encourage customer reviews and feedback.Offer live chat for real time support.More items…•

What is return process?

In retail, a product return is the process of a customer taking previously purchased merchandise back to the retailer, and in turn receiving a refund in the original form of payment, exchange for another item (identical or different), or a store credit.

What is an acceptable return rate?

Most retail stores see a 2-6% return rate on Hard-Lines, but a 10% rate in Soft-Lines and Electronics is not unheard of. Here, I would say anything above 6% is pushing it. You need to identify if you have problematic items and adjust the listing description or whatnot to help curb some of those returns.

How do you encourage customers to return?

7 ways to attract returning customersMake customer service a priority. … Incentivize returning customers with loyalty programs for small businesses. … Highlight positive customer experiences. … Vary product offerings to keep customers’ experience new and fresh. … Share helpful insights via social media.More items…•

What is a good refund rate?

Stores should aim to maintain a Refund Rate below 5%. The lower the Refund Rate, the better your store is performing and the more likely your products will gain exposure.

What is a good reason to return an item?

Some include people buying accessories for an item they broke. They may no longer use or need the product. Or an upgraded product is available, and they want to own that product instead. It can also happen because a customer was forced to move, change jobs or just downsize their personal life.

How can I lower my refund rate?

7 steps for business owners seeking to reduce return ratesAllow customers to leave reviews. Consumers put their faith in other consumers. … Include high resolution images and videos. … Include thorough and accurate product descriptions. … Provide excellent customer service. … Iron out your errors. … Analyse data. … Mobile commerce.

What is the most returned item?

According to the survey, clothing and accessories were the most frequently returned items during the survey period; 75 percent of shoppers reported returning these items.

How do I return a package to sender?

Write “Return to Sender” on the package (leaving the senders address visible) and black marker your name and address so it is unreadable. Then drop it in a USPS Letter Box or drop it at the Post Office. USPS will get it back to the sender.

How do you handle unhappy customers and refunds?

How to Deal with Unhappy CustomersHandle it quickly. The worst thing you can ever do as a business owner is let unhappy customers wait around while you get back with them. … Make like a detective. … Make sure your return policy is up to snuff. … Bend the rules. … Follow up with the customer promptly.

How do you politely say no refunds?

Start by acknowledging the refund request and your steps in determining if it was valid. Then explain your decision to deny the refund. Use active language like, “I looked into your situation and our refund policy does not allow one in this case.” Consider indicating that you spoke to a manager to add to the authority.